Frequently Asked Questions

Everything you need to know about your FLÂNEUR experience.

Where does FLÂNEUR ship to?

We offer worldwide express shipping. Delivery times typically range from 3-5 business days for domestic orders and 7-10 business days for international destinations.

What is your return policy?

We accept returns within 30 days of delivery. Items must be in their original, unworn condition with all FLÂNEUR tags attached to be eligible for a full refund.

How do I determine the right size for me?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for our signature relaxed fit.

Are your materials sustainably sourced?

Quality and ethics are at our core. We partner with certified manufacturers who prioritize organic cotton, recycled fibers, and fair labor practices to minimize our environmental footprint.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our customer concierge team.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.